A quality management system,
1. Comprises of activities through which an organisation can identify its objectives and determine the resources and processes needed to achieve the desired results
2. Manages the resources and processes to offer value and provide results for relevant interested parties.
3. Enables top management to achieve optimised use of resources by taking into consideration the short-term and long-term effects of their decision
4. Provides a way to identify actions that can help address intended and unintended consequences while delivering products and services